·
PROJECT #5
Client : Northern
Ireland Electricity, Belfast, Northern Ireland, UK
Duration :
From 30th June 2010 to till now
Project
Size: More than 8, 00,000 customers
Role: SAP IS-U Lead
Consultant (Handling ISU Customer Service / Plant Maintenance. Team lead for a
team with five Consultants)
Project Areas:
Power
Responsibilities/Deliverables:
·
Responsible for the ISU CS processes such as new connection, increase connection, decrease
connection, line alteration, enquiries and complaints and customer interaction
center (CIC0) screen designing.
·
Done detail AS IS study and suggested TO BE
process in SAP. Engage with business to gather requirements and translate them
to design.
·
Writing of blue
print documents, functional specifications, test scripts, configuration
documents for all the processes mentioned above and ensuring the completion
of these documents with the right level of quality and suggesting the best
practices.
·
Complete configuration
for ISU CS and PM.
·
Handling ISU
Master Data objects such as business partners, contract, connection object,
premise, installation, device location and point of delivery.
·
Configuring TMD
templates to create the TMD automatically
·
Handling the customer service orders and notifications for the CS/PM processes.
Identified and created main work
centres, user status, and maintenance activity type, planner groups, tasks,
activities and other objects.
·
Handling material
master, service products, classes, characteristics and object dependencies.
·
Handling PM
technical objects such as equipment, serial numbers and devices
·
Handling 260/261/311
market message. Closely worked with 010
market message and got very good knowledge in IDEX and supplier scenario
process.
·
Worked in IDOC
monitoring and IDOC processing. Very closely working with PI team and
analyse the failure of data transfer from SAP to external system.
·
Assisting the testing team for writing the test
scripts. Assisting the training team to prepare the training materials.
Assisting the basis team to develop the roles and authorisation.
·
Engages with Data team to ensure that data is
migrated correctly and fit for use after go-live
·
Preparing the weekly status report and presenting to the client.
·
Handling the ISU CS integration part with other ISU modules such as DM, FICA and
Billing and the integration with R3 modules such as SD, MM, HR and FICO.
·
Handling the
interface with other legacy systems such as job management system, printing
system, scanning system and so on.
·
PROJECT #4
Client : Torrent
Power, Ahemdabad
Duration :
From December 2008 to 13th Feb 2010
Project
Size: More than 24, 00,000 customers
Role: SAP IS-U CRM Consultant (Handling CRM)
Project Areas:
Power
Responsibilities/Deliverables :
·
Responsible for the ISU CRM processes such as new connection, extension/reduction, line
alteration, contract management, complaint handling, outage management and
designing CRM WEB Client.
·
Done detail AS IS study and suggested TO BE
process in SAP. Engage with business to gather requirements and translate them
to design.
·
Writing of blue
print documents, functional specifications, test scripts, configuration
documents for all the processes mentioned above and ensuring the completion
of these documents with the right level of quality and suggesting the best
practices.
·
SAP CRM
Base Customization-- Base customization on Transaction types, various profiles
configurations, Actions, Status Management, Date and Text Management, copy
controls
·
Worked in BP
configuration, activity management and
other transaction configuration
·
Worked in Contract
management and subsequent processes, replication of technical master data
objects and ISU master data templates.
·
Worked in Web
UI configuration such as creating role configuration keys, creating navigation
bar profile and relevant navigation bar settings (Work center management,
creating logical links, and direct links), creating authorization profiles,
work bench profiles, business roles and assigning business roles to
organizational unit.
·
Very good knowledge in middleware general Concepts
·
Handling ISU
Master Data objects such as business partners, contract, connection object,
premise, installation, device location and point of delivery.
·
Handling the customer service orders and notifications for the CS/PM processes.
Identified and created main work
centres, user status, and maintenance activity type, planner groups, tasks,
activities and other objects.
·
Handling PM
technical objects such as functional location, equipment, serial numbers and
devices
·
Worked in LSMW
and created templates for EMIGALL
·
PROJECT #3
Client : BEST, Mumbai (Through KLG)
Duration : From June
2008 to December 2008 (at Colaba Electric House, Mumbai)
Environment: SAP
R/3 Enterprise
Project Brief: SAP
IS-U Implementation with SAP EDM
Project Duration: 0.8 Years
Project Areas: Power
Project Modules:
CRM, FI-CA, DM, Billing, CIC, EDM, Migration
Project Size: More than 10, 00,000 customers
Role: SAP IS-U CRM
Consultant (Team lead in the project, handling CRM)
Responsibilities/Deliverables :
·
Responsible for the CRM processes such as complaint handling and designing CRM WEB Client.
·
Done detail AS IS study and suggested TO BE
process in SAP. Engage with business to gather requirements and translate them
to design.
·
Writing of blue
print documents, functional specifications, test scripts, configuration documents
for all the processes mentioned above and ensuring the completion of these documents
with the right level of quality and suggesting the best practices.
·
SAP CRM
Base Customization-- Base customization on Transaction types, various profiles
configurations, Actions, Status Management, Date and Text Management, copy
controls
·
Worked in activity
management and other transaction
configuration
·
Worked in Web
UI configuration such as creating role configuration keys, creating navigation
bar profile and relevant navigation bar settings (Work center management,
creating logical links, and direct links), creating authorization profiles,
work bench profiles, business roles and assigning business roles to
organizational unit.
·
PROJECT #2
Client : Kiel and Solingen , Germany
Duration : From
Feb 2008 to May 2008 (at evu-it GmbH, Dortmund ,
Germany
Environment: SAP
R/3 Enterprise
Project Brief: SAP
IS-U Implementation with SAP EDM
Project Duration: 2.5 years
Project Areas: Gas, Power, Water
Project Modules:
FI-CA, DM, Billing, CIC, WF, EDM, Migration
Project Size: More than 800,000 digital meters
Role: SAP IS-U Consultant (Team member in the project,
handling Customer Service)
Responsibilities/Deliverables :
·
CIC
customising: Done full CIC0 screen customizing such as navigation and application area settings,
action box settings, context menu settings and organisation management
settings.
·
Testing the CIC customisation for the Master
data change process and checking the data exchange tasks in both the supplier
and the distributor system.
·
Testing
meter reading result for different cases such as interim meter reading, meter
reading during move in and move out.
·
Testing
change of supplier process
·
Creation of documents for the enhancements and
reports.
·
PROJECT #1
Project : Creation
of a sample client (IS-U Template) for India
Duration : Sep 2007 to Jan 2008:
Environment: SAP R/3 Enterprise
Role: SAP IS-U
Consultant (Team member in the project, handling Customer Service)
Responsibilities/Deliverables :
·
Master data for all modules (FI-CA, DM, Billing,
CS)
·
Basic customizing for ISU CS
·
CIC0 screen customising
